How We Work Together

Why Work with Make Do?

Partnering with the right WordPress agency can make the difference between a site that simply exists and one that actively drives your business forward.

At Make Do, we combine over a decade of experience with flexible, transparent ways of working making us the perfect partner for businesses across the UK and beyond.

Our Process

We work remotely but operate as part of your in-house team and focus on making your website easier to manage, more dependable, and better aligned with your ongoing, ever-changing needs.

Client Onboarding Process

Starting a project with us is simple and structured. Whether you’re planning a new website, need ongoing support, or want to rescue an underperforming site, we follow a clear onboarding process to ensure a smooth start.

  1. Tell Us What You Need
    You can email, use our contact form, or book a quick call. Share your challenges, goals, and priorities.
  2. Laying the Foundations
    We’ll agree on the right service package, timescales, and deliverables to get your project moving.
  3. Seamless Handover
    For existing sites, we’ll carry out an in-depth review, take over hosting or maintenance if needed, and stabilise the platform before making improvements.
  4. Meet Your Team
    You’ll have direct access to a dedicated Account Manager, Project Manager, and our skilled team of WordPress engineers.

Whether you’re migrating from another agency, starting from scratch, or scaling your existing platform, our onboarding keeps things stress-free and transparent.

Service Response Times

We know that speed matters, especially when your website is central to your operations.

  • Monthly SLA Clients
    Get priority support and a guaranteed response within agreed SLA timeframes.
  • Flexible Package Clients
    Tap into your bank of hours whenever you need them, with fast turnaround on urgent requests.
  • Emergency Support
    For critical website issues, our team can respond immediately and take action to get you back online.

Our UK-based support desk and direct engineer access mean your requests never sit in a queue for days we respond quickly and keep you updated throughout.

Larger Projects & Ongoing Lifecycle

We know that speed matters, especially when your Every project we deliver, whether it’s a full build, rescue, or long-term support plan, follows a structured lifecycle:

  • Ongoing Support
    Continuous improvements, monitoring, and proactive updates to keep your site running at its best.
  • Discovery & Planning
    We define the project scope, goals, and success metrics.
  • Design & UX
    Our designers create intuitive, user-friendly interfaces tailored to your brand and audience.
  • Development
    Built by our experienced engineers, ensuring scalability, security, and performance.
  • Testing & QA
    Rigorous quality checks, accessibility compliance, and performance optimisation.
  • Launch
    A smooth go-live process with minimal downtime.

What Makes Us Different

We know you have options when hiring an agency and here is why our clients choose Make Do:

  • Fully Remote, UK-Based
    Our team works remotely across the UK, giving us flexibility and efficiency while staying connected to our clients.
  • Flexible Billing
    Choose from monthly SLAs or non-expiring retainer packages that fit your budget and workload.
  • 10+ Years of Experience
    We’ve been delivering WordPress solutions since 2014, helping over 100 businesses.
  • Full-Service Web & WordPress Expertise
    From hosting and maintenance to full-scale design and custom development.
  • Rescue & Recovery Specialists
    We’re experienced in taking over, fixing, and improving complex or neglected WordPress sites.
  • Scalable Hosting Options
    High-performance hosting managed by us, or we can take over your existing setup.
  • Trusted by Businesses of All Sizes
    From small local companies to enterprise-scale organisations.

Work With The Makdoers…

We work with a diverse range of clients, and whether you’re looking to build, scale, or improve your website, our team can help.

Send an Email

Or you can call us on +44 01443 60 66 60

Tell Us What You Need

Starting is simple. Drop us an email, use our contact form, or book a quick call. Tell us about your challenges and what you’d like to achieve.

Laying the Foundations

Together we’ll agree the best approach and service package agree on timescales and plans to get your project moving.

Working Together

From planning and consultation to the potential build to launch and ongoing support you’ll have direct access to our expert team with a dedicated Account Manager, Project Manager and access to our team of Engineers.

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