Support & Growth Plans
WordPress Support & Growth Plans for Complex Websites and Web Apps
For teams that need reliable ongoing support, technical fixes, planned improvements and a trusted partner to keep their website moving.
A Partnership for Support & Growth
We help keep your WordPress website or web application stable, secure and improving long after it goes live. From routine updates and maintenance to technical fixes, content changes and planned improvements, we give your team reliable access to experienced WordPress specialists.
We do not just wait for issues to appear. We help you manage the platform properly over time, reduce risk, improve performance and make steady progress without every change becoming a new project.
A Flexible Support Model That Scales With You
Many of our long-term clients use a monthly SLA for predictable day-to-day support, maintenance and ongoing improvements. This gives them a reliable baseline of technical help each month.
For larger pieces of work, such as campaign support, new features, integrations, audits or improvement projects, clients can add Flexible Package hours without starting a new supplier search or procurement process.
The result is a simple model: consistent support when you need it, with the flexibility to scale when priorities change.
Not sure what to do next?
If your WordPress site has become slow, fragile, risky to update or hard to improve, start with our WordPress 5-Day Reliability Sprint.
In five focused days, we review the current setup, identify the biggest risks, make practical fixes where possible and give you a clearer route forward.
Choose the Option That Works Best for You
Our support plans are built to fit your workflow. You can even combine both for total control and confidence. Need help deciding? Just schedule a call today.
Flexible Packages
For ad hoc or flexible needs
One-off purchase of hours
Packages start at 40 hours
Hours NEVER expire
No contract, just invoice, pay and get started
Access to standard support
Great for fixes, updates, one-off small projects
Total flexibility
Our most popular service, no contracts, no pressure
Monthly SLA Packages
Reliable and proactive support
Monthly recurring plan
Packages are 8, 16, 30 or 50+ Hours per-month
Split retained and “use or lose” hours
Rolling monthly or quarterly contract
Access to priority 24/7 and 365 support options
Great for strategy, security, ongoing support
Predictable, proactive care options
Priority help, expert care and consistent results
Best of Both…
Clients needing both consistency and scale
Monthly SLA plus Flexible Package hours as needed
SLA resets monthly, hourly hours roll over
Low commitment with high flexibility
SLA work prioritised, hourly used for scoped projects
Best for enterprise teams, growing organisations or teams running larger sites.
Strategic balance of both models
Best of both worlds, stability plus flexibility
For Enterprise Teams
For larger organisations with in-house Marketing, SEO, or IT teams.
We act as an extension of your digital or marketing team
Collaborate seamlessly with SEO agencies, content teams, and internal IT
Technical support, implementation, and proactive improvements no backlog build-up
Monthly SLA plans ensure predictability and accountability
Need help across several sites or platforms? Our plans cover multiple websites under one agreement
For Startups & Smaller Teams
For smaller teams or organisations with no in-house web support.
No technical team? We take care of everything behind the scenes
Updates and security to content changes and speed improvements
Simple packages or set monthly SLAs to grow as you do
Reliable, human support, your go-to web partner
No stress, just support when and how you need it
Managing multiple sites or digital tools?
Like multiple websites, an intranet or something like an online shop or membership platform? Our support plans can cover everything under one agreement.
Our Work
Our work includes new platform builds, inherited website takeovers, complex integrations and long-term support for organisations that need reliable digital systems.
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High-Traffic WordPress Migration and Platform Rebuild for It’s Gone Viral
Make Do stabilised and rebuilt It’s Gone Viral after explosive audience growth pushed their legacy platform beyond its limits. Following a migration and performance overhaul, we delivered a custom Gutenberg-powered rebuild.
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Evolving Pickard’s Website with a Fresh Homepage and Custom Mega Menu
Make Do transformed the Pickard Properties’ website with a fresh homepage and custom mega menu, enhancing user experience and reflecting business growth.
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Custom Lead Generation Web Application for a Global Networking Powerhouse
The Connect system is far from a simple WordPress module. It’s a custom and robust standalone React application designed to streamline lead capture and accelerate customer onboarding.
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Global Business School Barcelona (GBSB) Website Migration & Redesign
We helped GBSB to transform its outdated Drupal website into a modern, scalable, and user-friendly WordPress platform for enhanced performance and user experience.
What’s On Offer
Support Package Options
All of our support and development packages include a balance of time, which can be utilised for development, fixes, maintenance, design, consultancy, project management, training or any other service provided by Make Do.
Flexible Package Options
Packages include a ‘pot of time’ which can be utilised for any professional service provided by Make Do.
Critically none of these hours will ever expire until you have used them all.
| Hours | Best for… |
|---|---|
| 40 hours | Enough for a small project or to ‘top-up’ a retainer package or some quick wins |
| 80 hours | For larger support users or more complex solutions and support |
| 120 hours | Our most popular, normally utilised on a quarterly basis or on ‘mini projects’ |
| 200 hours | The most affordable higher-end package used to ‘stack’ and price up large project work |
| 200+ hours | If more than 200 hours are needed for a project we would suggest a fully scoped fixed-price approach |
Price per-hour: Our Flexible Package rates work on a variable per-hour rate which gets lower the more hours you order. For example a 40 hour package is more expensive per-hour than an 120 hour package. For more info about how our packages work just drop us an email and we’ll send you the pricing details.
Available Monthly Support Options
We offer a range of options from basic care packages to hands-on and bespoke packages designed to embed our team into yours.
| Package | Hours | Best for… |
|---|---|---|
| Basic | 4 hours | For basic support and non-critical support |
| BasicPLUS | 8 hours | Extension of ‘Basic’ package to include additional hours for more complex websites |
| Small Business & SME | 16 hours | Small business support with some basic out-of-hours coverage |
| Hands On | 30+ hours | Hands-on service for critical support and on-going development work |
| Fully Bespoke | 50+ hours | Partnership package with generous response time and retained hours |
Price per-hour: SLA pricing is fixed for packages between 4 hours and 30 hours but beyond that discounted hourly rates will apply. Meaning a 50 hour or 60 hour package will turn out cheaper per-hour than an 16 hour alternative. For more info about SLA pricing just email us requesting our latest pricing and we can send you our latest prices.
Mixed Service for Maximum Flexibility
Many of our most successful partnerships combine ongoing monthly support with flexible hourly packages.
Your SLA ensures you’ve always got a baseline of support, while “top-up” hours give you the freedom to tackle bigger projects, custom builds, or bursts of activity without changing your core plan.
Why This Works:
- Your SLA covers the essentials and provides peace of mind.
- Extra hours give you the ability to respond quickly to new opportunities or challenges.
- This approach is cost-effective because you only add what you need, when you need it.
- It’s ideal for funding mini projects or one-off upgrades without the admin of a new contract.
Most Common Client Setup: In fact, this is how the majority of our clients work with us… they have a regular ‘bank of hours’ each month for ongoing support, then ‘top up’ with larger hourly packages, sometimes a few hundred hours at a time, when they need us to dedicate focused time to deliverable projects.
Book a Demo to Learn More
Get in touch to book a tailored demo of our services along with a personalised quote and find out how we can support your team.
Support & Growth Package Client Quotes
The Make Do team are hotshots. They did things with WordPress we didn’t
think were possible and we needed a fast turnaround and heavily customised system.
I would highly recommend their services.
Liz Hnat
Project Lead, Fun Palaces
The process of developing our new website was clear, constructive, positive and actually enjoyable. The Make Do team were able to translate what we wanted from a website into the building of it and we weren’t bombarded with jargon and terminology.
Richard King
Website Development Manager
Make Do joined us at the very beginning of our re-brand and worked with us from day one to ensure that our website reflected the identity of the charity.
We couldn’t be happier with the look and style of our website.
Katie Cartwright
NHS Charity Manager
Related Support & Growth Insights
Convinced Yet?
Got a complex website, a broken platform, or a system that needs expert support? You’re in the right place.
Drop us a message, ask a question, or tell us what’s on your mind. We’re here to chat, plan, and help you make something great happen. Let’s get started.