This is a “Plain English” simplified overview of our website Privacy Policy, explaining how we collect, store and use data for potential customers and clients. Full detailed information is located in our Privacy Statement, our website Cookie Policy and our standard company Terms & Conditions.
At Make Do, we take your privacy seriously. We only collect the information we need to provide our services and keep in touch with you. We’ll never sell your details to anyone else.
What data we collect
- Basic contact details such as your name, email, phone number and business or billing address.
- Account and project details such as server logins or tool access we need to support you.
- Website usage data via cookies (like Google Analytics) so we can improve our website.
How we get your data
- When you fill out a form on our website.
- When you work with us as a customer (billing, project management, accounts etc.).
- If you sign up to a mailing list, connect with us on social media or attend one of our events.
Tools we use to store data
We use trusted tools such as HubSpot (CRM), Google Workspace (email & docs), Xero (billing), Mailchimp (newsletters), and 1Password (secure password storage). These are secure, industry-standard systems.
How we use your data
- To respond to enquiries and deliver projects.
- To manage accounts, invoices and support.
- To send updates or newsletters (only if you’ve opted in).
- To improve our website and services.
Cookies
Like most websites, we use cookies to keep things running smoothly. These include functional cookies (so the site works properly), analytics cookies (to see how people use our site) and, in some cases, marketing cookies (for things like social sharing). You can manage these via your browser or via our cookie banner.
Who we share data with
We don’t sell your data. We only share it with trusted partners or subcontractors if needed to deliver our services.
How long we keep data
We keep your details for as long as we need them, or until you ask us to delete them.
Security
Your data is stored in secure systems with strong passwords, SSL encryption and (where possible) two-factor authentication. Only trained team members have access.
If something goes wrong
If a data breach ever happens, we’ll:
- Let you know as quickly as possible.
- Fix the issue.
- Report what happened.
- Update our policies to prevent it happening again.
Your rights
You’re in control of your data. You can ask us to see it, update it or delete it at any time.
Contact us
If you have any questions or concerns about your data, get in touch:
- Email: [email protected]
- Phone: (+44) 01143 606660
