Specialist Agency and Flexible Thinking Key Takeaways
- Deep WordPress expertise through twenty years of platform experience
- Bespoke technical development for cleaner and more secure code
- Flexible hourly packages that replace rigid agency retainers
- Agile project workflows that adapt to your changing goals
- Full transparency with real time time tracking and reporting
- Specialist WordPress support for any project size or scale
There’s certainly no shortage of website design and development companies out there plying their trade. Every firm seems to have a unique specialty, from visual branding to SEO-first strategies. Here at Make Do, we have our niche, too: we are a technical WordPress agency.
But being a specialist is only half the battle. To truly deliver value, at Make Do we found that technical expertise must be paired with a modern way of working.
This post explains how we combined our WordPress knowledge with our Flexible Packages a “retainer-inspired” model that provides clients with a WordPress support retainer, moves quickly, transparently and fairly an I’ll dig into the REAL value of working with a WordPress support agency and how a more agile approach to projects can transform your digital results.
Technical Expertise Meets Bespoke Solutions
Don’t fall into the trap of thinking WordPress is purely a plug-and-play system. Off-the-shelf parts have a strange habit of interacting in “weird and wonderful” ways.
By focusing exclusively on WordPress our team has developed the “development muscles” to create bespoke plugins and themes. This results in code that is cleaner, leaner, and more secure. Because Flexible Packages mean that we can work by the hour rather than the day, we can pull in the right experts like developers or UX designers exactly when a specific technical challenge arises.
Agility Through Modular Thinking
An agency that specialises in WordPress will often throw around the word “agility” and because WordPress is modular, it can be tweaked quickly as client requirements change.
We’ve taken this further by ditching rigid, traditional retainers. The Flexible Package service allow you to use a “pot of time” for anything from high-level consultancy to fixing a broken plugin. Whether it’s an internal team needing a hand with the CMS or a long-term project for a public sector client, this approach allows us to pivot focus the moment your priorities shift.
Experience Without the “Fixed-Price” Friction
WordPress is over 20 years old. It’s easy to learn but difficult to master, especially in 2026 with new features like the FSE (Full Site Editor) leading the charge for change.
While many agencies offer flexibility, Make Do adds the value of two decades of expertise meaning we’ve seen every update from the early days to the Gutenberg Block editor.
We’ve also learned that even the best-scoped fixed-price projects are filled with unknowns. By working with a specialist technical WordPress agency on a flexible basis, you eliminate the friction of constant re-quoting. We become an “external-internal team,” following WordPress coding standards so you don’t have to worry about the technical debt of a “cheap” build.
Transparency and Trust
One of the biggest concerns with “buying time” is knowing where it goes. We’ve embedded transparency into our daily workflow using tools like Harvest to track every hour on client account and sharing regular ‘Service Activity Reports’ that show a monthly breakdown of all work logged on projects, support, development and more (yes, it’s a spreadsheet!)
These tools mean that our clients receive regular reports showing exactly how their hours were spent. Even if you haven’t needed us for a few weeks, we update you on what you have “in the bank.” This honesty is why we’ve become the go-to technical partner for other creative and SEO agencies who need expert WordPress hands but lack the internal dev team to manage complex builds.
Finding the Right Balance
If you’re a start-up that needs straightforward support for a DIY WordPress site, or a large organisation managing a mission-critical website and application, we can help. Our transparent hourly reporting, deep WordPress expertise, and flexible service model might be the best fit.
Our standard packages are listed below, pick whats right for you and get in touch:
| Hours | Best for… |
|---|---|
| 40 hours | Enough for a small project or to ‘top-up’ a retainer package or some quick wins |
| 80 hours | For larger support users or more complex solutions and support |
| 120 hours | Our most popular, normally utilised on a quarterly basis or on ‘mini projects’ |
| 200 hours | The most affordable higher-end package used to ‘stack’ and price up large project work |
| 200+ hours | If more than 200 hours are needed for a project we would suggest a fully scoped fixed-price approach |
We love taking on technical challenges so if you’re looking for a partner that offers both the “know-how” and the “room to breathe,” we should talk.
